Wolan is the only Kampala courier that tracks the rider and the package separately. If a rider ever goes off-route, your package's own tracker still tells the truth — sealed, scanned, and OTP-confirmed at every stage.
No shortcuts. This is the exact sequence our hub at Pioneer Mall runs for every single order — from a 5,000 UGX envelope to a high-value electronics delivery.
Sender or partner shop enters pickup details and gets a unique Wolan tracking number instantly.
A pickup agent collects within our 30-minute promise and verifies the order ID before taking the item.
At Pioneer Mall, the item is inspected, sealed with a tamper-evident bag, and sorted to its zone.
The nearest available rider scans the package — this is what activates independent package GPS.
Delivery is only marked complete once the customer confirms with their 4-digit SMS code.
Most couriers track a rider's phone and call it done. Wolan goes further — every safeguard below exists because something in Kampala's delivery scene needed fixing.
A physical tracker rides inside the security bag, separate from the rider's phone. If they ever disagree, our control room is alerted instantly — and so are you.
Every package travels in a sealed Wolan security bag. A broken seal triggers an immediate hub investigation before delivery ever continues.
Delivery only closes when your customer enters the SMS code on the rider's app — proof of receipt, every time.
Standard same-day across all six zones, or 1-hour express when a delivery genuinely can't wait.
We collect on your behalf and remit daily — no extra fee on COD orders, and no chasing your money.
Insure high-value items for 2,000 UGX, covering up to 500,000 UGX at 50% payout if damage occurs in transit.
Every route runs hub-and-spoke from Pioneer Mall — the same model real dispatch centers use, just built for Kampala's roads. As we add Ntinda, Nakawa, and Makindye satellite hubs, the same tracking and custody chain follows.
No surge pricing, no hidden fees. Express adds roughly 50% for 1-hour service.
| Distance (auto-calculated by GPS) | Standard same-day | Express (1-hour) |
|---|---|---|
| 0 – 1 km | UGX 2,500 | UGX 3,750 |
| 1 – 3 km | UGX 5,000 | UGX 7,500 |
| 3 – 7 km | UGX 8,000 | UGX 12,000 |
| 7 – 12 km | UGX 12,000 | UGX 18,000 |
| 12 – 15 km | UGX 15,000 | UGX 22,500 |
Pricing is calculated automatically from pickup and drop-off GPS coordinates — shops never enter or edit a delivery price manually.
Press send — we collect within 30 minutes, handle COD, and send your customer a live tracking link automatically.
No setup fee · Pioneer Mall cluster onboarding this month
